LOCATION: Gillingham – Hybrid Role (2 days in office)
SALARY: A COMPETITIVE £45,000 base salary!
Are you MOTIVATED, possess EXCELLENT people skills and want to make a DIFFERENCE?
Every aspect of managing a dental business can be improved when you have cohesion across your technology. As tasks are sampled and processes streamlined, you can spend more time building relationships with customers and enhancing the customer journey. Whether you’re a solo or large group practice, Orthodontist or Endodontist, your dental care process can be improved with cloud software and system automation.
Our client are one of the world’s largest software and services organisations in the dental industry. Their technology allows dental businesses to focus on improving customer care and enhancing the customer experience in the dental sector. They now want a Patient Communication and Feature Success Team Leader to join the team to help them continue their success.
As the Patient Communication and Feature Success Team Leader, you will be responsible for spotting new opportunities to improve patient communication, develop a team of thriving individuals and ensure that customer satisfaction levels are always exceeded.
When you join our client as a Patient Communication and Feature Success Team Leader, you will join a lively and dynamic team. Their collaborative and inclusive culture is unique and one you likely won’t find anywhere else. They champion development and progression, so even as a Patient Communication and Feature Success Team Leader, you will have plenty of opportunities to enhance your career.
So if you have a passion for helping others, fantastic communication skills and a proven track record of improving business revenue, then we want to hear from YOU!

  • You will provide every patient with world-class customer service, actioning communication whenever required.
  • You will help create a DETAILED and FLAWLESS patient communication strategy, successfully implementing this across the team.
  • You shall constantly maintain and exceed customer satisfaction levels with STELLAR communication skills.
  • You will MOTIVATE and INSPIRE the team to reach and exceed targets.
  • You must lead by example and show others the way, helping develop them through training.
  • You will ensure that customer results are delivered promptly.
  • You shall identify potential product issues and use your expertise to take the appropriate action to resolve them.
  • You shall oversee the implementation of best strategies within dental practices to increase new customers and business revenue.


  • You should follow your initiative whilst also working as part of a team.
  • A proven track record in building high-performing teams. You’ll need an eye for talent!
  • Natural leadership skills – somebody that others want to follow.
  • Possess the desire to go the extra mile and do more wherever you can.
  • Unparalleled working knowledge of data-led conversions.
  • Excellent written and verbal communication skills that you can use to assist customers.
  • Resilient, determined and driven – someone the team can rely on!


  • A highly competitive salary of £45,000.
  • A generous 25 days holiday each year with the ability to buy 5 more!
  • FANTASTIC performance bonuses and benefits packages.
  • Flexible working arrangements! Let work fit around your life!
  • Life insurance.
  • A subsidised gym membership and access to various health and wellbeing apps!
  • Join a fantastic, thriving company that YOU can help shape and evolve!
  • Work for an employer who encourages personal development and growth.

Candidates with experience in job titles such as Patient Experience Manager, Patient Outcome Manager, Customer Success Executive, Customer Success Manager, Patient Success Manager, and Patient Engagement Manager should also consider applying.

To apply for this job please visit apply.jobadder.com.