Client Services Executive

LOCATION: Northwich, Cheshire 
  
SALARY: Up to £22,000 dependent on experience PLUS the opportunity to increase salary via our Self Promotion Scheme
  
Successful businesses that grow and thrive are built on three things… reputation, trust and quality.

At AvA-V, we pride ourselves on achieving all 3.

But like most businesses, we want to exceed our client’s expectations and are therefore committed to only providing a 5-star service. In order for us to enhance our customer journey further and continue to grow, we are looking for an experienced individual to join our team as a Client Services Executive and help take us to the next level.

As one of the points of contact for our client and delegates, you will be providing the very best customer service there is, nurturing relationships throughout the whole post-sales journey whilst opening up opportunities for an Account Manager to cross sell our services.

You will become an integral part of the Client Services Team’s success through managing key stakeholder and delegate diaries to ensure we are operating at the highest level of efficiency, oversee the smooth running of events and training sessions and working closely with each division to support their efficiency and success.

So… Who are AvA-V?

Known globally as a Sales Solution Specialist, we provide an all-encompassing solution that enhances a company’s sales performance through our 3 divisions; Graduate, Recruitment & Training.

We provide performance support in the form of bespoke sales training, we recruit and place top sales talent, whilst also offering our clients an opportunity to future-proof their sales force with our Graduate Recruit to Train packages. 

So if you are passionate about providing exceptional service, a strong communicator and eager to help take a business to new heights.. we want to hear from you!

ABOUT THIS ROLE:

• Supporting our in-house Sales Team by being a clients line of contact for all Training scheduling and logistics.
• Being responsible for diary management for all AvA-V Trainers
• Taking control of booking venues and arranging accommodation, lunches and equipment and transport logistics for both our Training Team and Delegates who are set to attend our workshops or Group Interview Days
• Supporting our Virtual Training Sessions, ensuring these events have been scheduled and invitations sent accordingly
• Collating delegate and Trainer feedback following workshops to evaluate performance and to send to clients
• Work closely with the Marketing teams to create a post-sales journey that helps cross and upsell, ensuring the longevity of client relationships and ensure that the client experience exceed their expectations.
• First line of support for any Training Client Request
• Supporting the Client Services team in all tasks as required
• General adhoc support duties for other departments

YOU WILL NEED TO HAVE / BE:

• An organised and efficient mindset with an extreme attention to detail
• Resilient to working under pressure
• The desire to support a team that values your hard work
• Evidence of going above and beyond for clients, and valuing customer excellence
• Experience in organising events is beneficial, although not essential

 
ROLE BENEFITS:

• Salary up to £22,000 per annum dependent on experience
• PLUS the opportunity to increase your salary via the ‘Self Promotion Scheme’
• 20 Days holiday plus Bank Holidays plus Christmas Close Down Period
• Birthday off Every Year
• Ongoing support and training development with clear progression opportunity
• 39.5 hour working week. 8:30am-5:00pm Monday – Thursday & 8:00am-4:00pm on Fridays

 
SOUND INTERESTING?
 
Candidates with previous job titles or experience including; Training Co-ordinator, Recruitment Coordinator, Coordinator, Project Manager, Project Coordinator, Logistics Coordinator, Event Planner, Events Co-ordinator, Programme Manager, & Personal Assistant; will all be considered.
Graduates with a 2:1 or higher degree, excellent written and verbal communication skills with client facing work experience will be considered.