Client Services Account Manager – AvA-V Role!

LOCATION: Northwich, Chesire
 
STARTING SALARY: Up to £30,000 depending on experience, plus the opportunity to earn a performance-related bonus structure. OTE £37,500+

Successful businesses that grow and thrive are built upon three things… reputation, trust and quality. At AvA-V, we pride ourselves on achieving all 3.

But like most businesses, we want to exceed our client’s expectations and are committed to only providing a 7-star service. For us to enhance our customer journey further and continue to grow, we are looking for an experienced individual to join our team as a Client Services Account Manager and help take great care of our clients.

As the main point of contact for our clients, you will be providing the very best customer service there is, nurturing relationships throughout the whole post-sales journey whilst opening up opportunities to cross and upsell our services whenever possible.

So… Who are AvA-V?

Known globally as a Sales Solution Specialist, we provide an all-encompassing solution that enhances a company’s sales performance through our 3 divisions; Graduate, Recruitment & Training.

We provide performance support in the form of bespoke sales training, we recruit and place top sales talent, whilst also offering our clients an opportunity to future-proof their sales force with our Graduate Recruit to Train packages.

So if you are passionate about providing exceptional service, a strong communicator and eager to help take a business to new heights.. we want to hear from you!

ABOUT THIS ROLE:

• Supporting the growth of the business by building relationships mainly with existing or past clients and increasing income revenue by generating new training or recruitment opportunities.
• Being responsible for identifying new business opportunities with other companies or divisions directly related to existing or past clients.
• Sending and chasing Terms and Conditions (for training and recruitment) and meeting sales targets.
• Updating the CRM system with details of the activity, ensuring that all notes are accurate and deals are placed in the correct place.
• Effectively planning activities for self to ensure income targets are met.
• Booking online meetings in order to present the services offered by AvA-V.
• Actioning and completing any adhoc tasks requested by a director or head of department.
• Supporting any AvA-V employees in client services or other departments, as requested by your manager.
• General administration.

YOU WILL NEED TO HAVE / BE:

• A minimum of 2 years experience in a Sales, BDM or Account Management style role.
• Experience in meeting targets and helping others to meet their targets and KPIs.
• Resilient to working under pressure with great time management skills.
• A credible and professional persona with excellent communication skills, both written and verbal.
• Evidence of going above and beyond for clients and valuing customer excellence.
• The ability to work in a results-orientated manner and consistently achieve income revenue targets.
• Reliable and able to work in a confidential, accurate and compliant manner at all times.

ROLE BENEFITS:

• Salary up to £30,000 per annum depending on experience.
• PLUS Month commission (based on the commission structure document), based on minimum income targets – OTE £35,000+.
• 20 days holiday plus bank holiday plus Christmas Close down period.
• Your Birthday Off (post probation).
• Ongoing support and training development with clear self-progression opportunities which allow the Account Manager to increase their basic salary and promote themselves to Senior Account manager by meeting set targets.
• 39.5 hours working week. 8:30am-5:00pm Monday – Thursday & 8:00am-4:00pm on Fridays.

SOUND INTERESTING?

Candidates with previous job titles including: Account Manager, Customer Service Manager, Customer Success Manager, Account Executive, Relationships Manager, Sales Executive, Senior Sales Executive and Client Relationship Manager should all consider applying.